Shipping policy

At Chisavina, we believe shopping for children’s fashion should feel exciting, effortless, and reliable from the moment you place your order until it arrives at your door. Our collections are carefully selected to bring trendy, comfortable, and playful summer outfits for girls, designed for everyday adventures, holidays, and sunny memories.

By placing an order on our website, you agree to the terms outlined below.

ORDER PROCESSING

All orders are processed within 1–3 business days after payment confirmation.

Once your order has been prepared and shipped, you will receive a confirmation email containing your tracking information.

Please note:

Orders are not processed on weekends or public holidays.
During promotional periods or high seasonal demand, processing times may be slightly extended.
Incorrect shipping information may cause delays.

ESTIMATED SHIPPING TIMES

Italy

Estimated delivery: 4–8 business days

Europe

Estimated delivery: 5–10 business days

International

Estimated delivery: 7–15 business days

Delivery times are estimates and may vary depending on:

customs procedures,
local courier operations,
weather conditions,
seasonal demand periods.

TRACKING YOUR ORDER

Every eligible order includes tracking information.

Tracking updates may take a few days to appear after shipment confirmation. In some cases, the courier may only update the tracking once the parcel reaches the destination country or local sorting center.

If you have not received tracking details within a reasonable timeframe, please contact us at:

chisavina@outlook.it

PARTIAL SHIPMENTS

To ensure faster delivery, items from the same order may occasionally be shipped separately depending on stock availability and warehouse logistics.

You will not be charged additional shipping costs for split shipments.

CUSTOMS, DUTIES & IMPORT FEES

International customers are responsible for any customs duties, import taxes, or local handling fees required by their country.

Chisavina is not responsible for delays caused by customs clearance procedures.

LOST OR DELAYED PACKAGES

If your package appears delayed beyond the estimated timeframe, we recommend waiting a few additional business days as international logistics can occasionally experience unexpected slowdowns.

If the issue persists, contact our support team and we will gladly assist you.